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Kathy Michaud-Rubino, owner of Kasali Hair Studio, had a terrible experience with a hairdresser when she was a child. Far from putting her off scissors for life, it made her into the excellent hair professional she is today. “I always had a pixie cut but I grew my hair out and when I was 12, I went to get a shaggy cut. I was so excited,” she recalls. But the stylist did not listen to me well enough and I was right back to sporting a pixie. I cried for days. This was the last time I ever went to a hairdresser.